Activity Playhouses Help

Q.How much does it cost?
Q.What is the playhouse made of?
Q.Can the playhouse be used outdoors?
Q.How big is the playhouse?
Q.How do I order?
Q.Will you confirm my order details?
Q.When will I receive my order?
Q.What if I am at work when the courier tries to deliver?
Q.How do I pay for my order?
Q.What do I do if I want to return any items?
Q.How do I know my credit card and other personal details are secure?

Activity Playhouses Terms and Conditions:


Q. How much does it cost?
A. Just £-- including delivery in mainland UK. .
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Q. What are the playhouses made of?
A. The Activity playhouse is made of highly durable cardboard, bound within a white surface, printed in full colour with non toxic inks.
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Q. Can the playhouse be used outdoors?
A. The Activity playhouse was designed primarily as an indoor playhouse. Although it can certainly be used outdoors in fair weather.
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Q. How big is the playhouse?
A. The playhouse is 1.5m tall, 1.4m wide and 1m deep. It is designed to be big enough to accommodate up to four children but still small enough to be set up in the living room.
How to order
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Q.How do I order
Ordering is so simple & secure with our on line ordering system. Simply browse the selection of products.
To view details of a playhouse simply click on the picture of the product. To order the playhouses simply click on the buy button and you will be taken to our online secure server .
After checking the order confirmation details carefully, click the "Place Order" button. Your order is now complete, when you have placed your order on-line, we will immediately send you an automatic email confirmation/receipt for your order.
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Q.Will you confirm my order details?
A.Once you have completed checkout and seen the "thank you for your order" page, you can be confident that we have received your order. In addition, we will be happy to send you an Email order confirmation on request - simply enter your Email address in the appropriate box during checkout. If you have any queries you can Email us or phone our Customer Care Team on 01636 816 083.
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Q.When will I receive my order?
A.Once your order has been processed delivery normally takes 1-5 days in the uk including the Isle of Man (excluding the channel Islands) if you live outside th Uk please contact activity playhouses for up to date delivery times and charges if applicable, However, if they take longer please telephone our Customer Care Team on 01636 816 083.
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Q. What if I am at work when the courier tries to deliver?
A. If you are going to be out when the courier calls then ring 01636 816 083 and nominate a secure place to leave the order e.g. with a neighbor. If it is your second order you can specify a different address for future deliveries.
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Q.How do I pay for my order?
A.You can pay when placing your order using your Visa, Mastercard, Switch or Delta debit or credit card. Your card will be debited once the items have been dispatched and all of your transactions will be confirmed on your delivery note.
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Q.What do I do if I want to return any items?
A.We want you to be completely satisfied with everything you buy from us. That is why we give you a full 14 days from the date you receive your order to make sure you are happy with the items. However, if you decide that something is unsuitable you can return the playhouse. To return an item please use the original packaging.
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Q.How do I know my credit card and other personal details are secure?
A.All the transaction details you enter on this web site are protected by 128-bit SSL secure encryption using a certificate provided by a trusted third party, Pay Pal. For further details click on the Pay Pal logo. We have not had a single case of online credit card fraud reported to us, and this will continue to be the case.
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Terms and Conditions:

All Activity Playhouse products are available to buy via a simple and secure ordering process:

Ordering
The best way to order products shown on our web site is via our online secure server, orders can also be taken by post, or over the phone. Visa, Mastercard, Switch, Delta, Solo, and Electron cards are all accepted. Cheques should be drawn on a UK bank, be in Pounds Sterling, made payable to Lee Dudley, and posted with a completed Activity Playhouses order form. Please address postal orders for the attention of the 'Sales Dept' to ensure your order is processed as quickly as possible. Please see our Contact page for more details.

When you have placed your order on-line, we immediately send you an automatic Email confirmation/receipt for your order.
Goods are subject to availability, and if an item is isn't in stock it will clearly displayed on our web site. If you order an item that is clearly shown on the web site to be temporarily out of stock, we will send it to you as soon as new stock arrives. If you decide to cancel your order before we get more stock, just email, or telephone us and we will cancel the order, and you will not be charged.
In the extremely unlikely event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
Very occasionally we offer goods on a pre order basis, whereby we do not actually have the item in stock, but will ship the item to you when it arrives in stock. If this is the case it will be clearly shown by a pre order sign next to the product. In such cases delivery times are subject to manufacture, and so we cannot be held responsible for any later than expected delivery. In such cases, you can cancel you order any time you like.
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Safety
At Activity Playhouses the customer always comes first, and this means 100% security for your online transactions, by using a Pay Pal 128-bit encrypted secure server. We have not had a single case of online credit card fraud reported to us, and this will continue to be the case.
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Prices
While trying to ensure that all prices on the Activity Playhouses web site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will try to inform you immediately and give you the option of canceling your order, or reconfirming it at the correct price. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.
You will be notified of any delivery charges before you give your credit card details if applicable.For international orders (outside the UK), all import duties and taxes for the goods entering your country are your responsibility to pay, so please find out the applicable rates of your country before ordering.
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Payment
Payment can be made by Visa, MasterCard, Switch, Solo, Electron or Delta. The card details will be encrypted to give you maximum protection while shopping with us. When you checkout you can actually pay in Euro's, US Dollars, or GB Pounds, and the amount you are shown in these currencies will be the exact amount charged to you. You can also pay for products by telephone, or by posting us a completed Activity Playhouses order form.
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Delivery
For UK orders, you should normally receive goods within 1-3 working days. We make every effort to deliver goods within the estimated time, however delays are occasionally inevitable, and we will not be liable for any loss caused to you by late delivery. If the rare circumstance arises whereby we are unable to deliver within our usual delivery time (1-3 Working days), and cannot agree another time with you, you will be offered the opportunity to cancel your order and get a full refund.The majority of orders delivered to UK addresses are dispatched the same day. Please contact us if you have an urgent order to see if delivery can speeded up. The ordering process includes you giving us your email details, so if there is any delay expected, we can inform you straight away. If you need something by guaranteed next day delivery, and don't mind paying a little extra, just give us a call, and we'll do our best to sort it out for you.
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Returns
We believe that you will be 100% satisfied with your product, but occasionally you may need to return an item.
You can cancel your order and return it to us within 14 days of the purchase date if it is in it's original condition, completely unused, and suitable for resale. You will be responsible for the item or items until they reach us, and we suggest you use a secure delivery method (which requires a signature upon delivery). Refunds are made within a week of an order being cancelled and the goods having been returned to us along with the original receipt.
Please contact us by email or phone before returning any goods, so we can give you a specific returns number. In the case of faulty goods we guarantee all items for a period of 1 months from the purchase date - most goods also include a manufacturers warranty for a longer period than this. Our warranty covers all manufacturing defects and does not cover faults arising from poor/improper use. Goods found to be faulty can only be exchanged for the same product and cannot be refunded. As for normal returns, you must contact us by email or phone before returning any goods, so we can give you a specific returns number.
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Liability
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.
Due to the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control, for example, flood, drought, fire...
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Copyright and Trademarks
All rights in the designs and information on our web site, are owned by us. They are protected by copyright, trademarks and other intellectual property rights. You may copy and print sections of our web site, but only for the use of placing an order with us. Any other reproduction of information or designs contained in this web site may only be done after receiving our written permission.
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Privacy
When you make an order we note your name, email address, postal address, and phone number.
We want to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by emailing remove@activityplayhouses.co.uk, and you will be sent no further emails.
You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.
We will never give your personal information to any other company. If you require any more information on our privacy policy, please contact us by sending an email to privacy@activityplayhouses.co.uk
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Questions about your order
As we have such fast/reliable delivery, it is very unlikely that there will be a problem with your order. If you do have any queries about the delivery or the items when you get them, simply email or call our customer service department. We guarantee to respond to all emails within 1 working day (you will usually get a reply in less than 30 minutes in office hours).
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Other
The laws of England and Wales shall govern the contract between us, and any dispute between us will be resolved exclusively in the courts of England and Wales.
Sometimes the product specifications from manufacturers can change; in which case we will do our best to offer you a similar alternative. Where "substitute" goods are sent and you are not happy with them and cancel the order, you will not be made to pay the cost of returning the goods.
All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. While we try to make sure that all information we provide within our web site is accurate, errors and misprints do occur, and we cannot be held responsible for them.
We've selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.
Links to other web sites are provided for your convenience only, and we are not responsible for the content of these sites, or any loss resulting from using them.

None of the above affects your statutory rights as a consumer.

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